Passwords

instructor.snow.com: $noW2425

EpicEmployee: Your Single Sign On credentials (see below) (default password: P$wdmmddyy (mmddyy = date of birth)

The LIft: Your Single Sign On credentials (see below)

Vail Resorts Health & Benefit Information. password: EpicBenefits

What if I am having trouble with passwords?

Your Instructor.snow.com password is $noW2425 and cannot be changed. Your username is your pass number located on your current active ski pass (not your 6 digit employee ID). The password does not like to be copied and pasted, please type it. new hires - you will get your pass after your in-person paperwork. If you are having trouble logging in, please contact Ski and Ride School Admin, Shannon McAvoy -Shannon.d.McAvoy@vailresorts.com

What is my Vail Resorts User ID?

Your Vail Resorts User ID gives you access to all of the employee systems on Single Sign-On: currently EpicEmployee, Direct Connect, and The LIFT.

Generally, your Vail Resorts User ID will follow the following format: firstname.middleinitial.lastname@vailresorts.com. Please note, this new Vail Resorts User ID is just a new login username – while it may look like an email address, it does not provide access to a Vail Resorts email account. 

Your initial password is P$wdMMDDYY with your birthday in place of MMDDYY. You will be prompted to create your own unique password the first time you log in.

If you have issues with your login or password, please contact our IT Support Center at at 970-754-4357 (U.S.) or 604-935-5500 (CAN), or by email ITsupportcenter@vailresorts.com. (Have your 6 digit employee ID handy)

What are the password requirements?

If it is your first time logging in, you will be prompted to set a new password. Your password must meet these requirements:

  • Starts with a letter

  • At least 8 characters or longer

  • At least 1 UPPERCASE letter

  • At least 1 lowercase letter

  • At least 1 number character

  • At least 1 special character ! # $ % - _ = + < >

  • No part of your name

How do I reset my Single Sign-On password?

You can reset your password here: mypassword.vailresorts.com.

As a reminder, this password is associated with your Vail Resorts User ID and gives you seamless access to all of the employee systems on Single Sign-On: currently Epic Employee, Direct Connect, and The LIFT.

For additional password support, please contact our IT Support Center at 970-754-4357 (U.S.) or 604-935-5500 (CAN), or by email ITsupportcenter@vailresorts.com. (Have your 6 digit employee ID handy)

Multi-Factor Authentication (MFA) FAQ

What is MFA?

Multi-Factor Authentication (MFA) is identity verification performed by using a combination of your username, password and physical device in your possession such as your phone. By using MFA, you are protecting your personal data, as well as that of your colleagues, our guests and our Company. 

How do I set up MFA?

Enroll your devices at mfa.vailresorts.com. All you need is an accessible phone – mobile or landline. Setup only takes a few minutes.

RESOURCES FOR FIRST TIME USERS - Please use these tools for help with initial setup:

Why are we using MFA?

MFA is an important security measure:

  • MFA verification uses your pre-registered phone, along with your password, to confirm your identity.

  • If your password is stolen, cybercriminals cannot get into your account without having your registered device as well.

Will I have to go through the MFA process each time I log in to a Vail Resorts system?

Once you’re enrolled, MFA prompts are based on a risk algorithm – it might seem random. Don't worry if you get prompts often or rarely. This is a risk-based security approach that will learn your behavior over time. 

How do I add authentication devices?

If you are a current user and want to add additional authentication devices, learn how here. 

What happens if I break or lose my phone that I use for MFA? 

We strongly suggest you set up the back-up methods of authentication (e.g. personal phone number and office phone number). You should be prompted to do so at the end of the MFA enrollment process. Please do the following:

  • Navigate back to mfa.vailresorts.com and log in again with your account information

  • On the “Additional security verification” page, check the boxes for:

  • Authentication Phone (choose Country Code + enter personal phone number)

  • Alternate Authentication Phone (choose Country Code + enter office phone number)

When entering phone numbers, use numbers only (no spaces)

If you misplace or break your mobile phone after enrolling in MFA, visit mfa.vailresorts.com. 

How do I get help with MFA?

Please contact Vail Resorts’ IT Support Center at 970-754-4357 (U.S.) or 604-935-5500 (CAN), or by email ITsupportcenter@vailresorts.com. (Have your 6 digit employee ID handy)