Environmental factors aren’t limited to the weather and ecosystem. Things like crowds, time of day and the attitude of others can all affect an environment. Be aware of external conditions that can increase risk.

Institutional Practices are “the way things are done around here.” They are usually culturally accepted practices but not always align with a safety culture. Keep a critical eye on what is being done day to day and make sure it doesn’t conflict with safety.

To do a job right, people need to be adequately trained. But sometimes there may be gaps in skills or knowledge. Periodically review trainings and expectations. Speak up if something is missing.

Deciding which trial to take at the end of the day is a tactical choice. So is choosing not to wear approved footwear. When it comes to choices, remember to ask “Is this the safe thing to do?”

In the quest to provide an experience of a lifetime often conflicting values may be encountered. For instance, rushing to serve a guest may compromise safety. Look for these situations and be aware of the potential risks and pressures.

Policies and procedures are intended to keep people safe, but that doesn’t mean they are all perfect. If something is out of date, incomplete, or just plain wrong, work with the team to make it right.